Holistic care is caring for an elder completely looking at ever part of the elder to make their life as best as possible, not just physical but emotional and spiritual as well, treat them with complete respect and dignity remembering that it is their life not yours. Mind you this is just my opinion. Empathy is basical being able to walk the walk with the elders being able to put ones self in their shoes, once again being able to make elders feel comfortable relaxed keeping hold of their dignity, and remembering your duty of care to each elder. As you work with each elder give them the best of care that you can.