this is one of those things that makes you sick.

What are you doing that you can't help someone who is screaming in pain and coughing up blood.

"I'm sorry ma'am, we have a lady with a sore throat, a construction worker who thinks he broke his wrist, and a 5 year old with a tummy ache ahead of you. I'm sure you'll be fine. In the meantime, if you could clean up that blood you're getting all over the place, we'd appreciate it."

The 911 operators...um, people call 911 because they are in desperate need of help. Your job is to see that they get it. It's very simple. If you don't want to do that job, then you need to find a new one. While you're on the job, if you are counter productive to the service you are supposed to provide you should be fired and if your negligence causes suffering, you should go to jail.

COMPASSION. Hard to do any job in healthcare or public service if you don't have that...